Share this page

Error 0x82323012 occurs when you try to use Game DVR on Xbox One

You see the following error code and message when trying to use the Game DVR feature on Xbox One:

0x82323012
Sorry We Couldn't Record That

Note You may get this error because some games disable the recording of gameplay by default. You won't be able to make clips of these titles.

Solution

To resolve this problem, make sure that you have enabled game captures on your console. Here's how:

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select All settings.
  4. Under Preferences, select Game DVR & Streaming.
  5. Select Allow broadcasts and game captures.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Virtual Agent
Hi, I’m Microsoft’s virtual support agent. I can help you with your question.
Share this page