Error 0x876C0001 occurs when playing or using content on Xbox One
You see the following error code when you try to play or use content on your Xbox One console:
This may mean that the content is not currently available. For example, this error often occurs because of a temporary network issue.
Solution 1: Check for Xbox Live service alerts
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Test your connection to Xbox Live
Test your connection to Xbox Live. Here's how:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Select Network.
- Select Network settings.
- Select Test network connection.
If you're seeing more than 5-percent packet loss, you may want to troubleshoot your connection using the Xbox One Slow Performance Solution
Solution 3: Wait a few minutes and then try again
Typically, this issue is due to a temporary network problem. To work around the problem, wait a few minutes and then try to play or use the content again.
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