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Error 8027025A occurs when you try to sign in or start an Xbox One app

You see the following error code when you try to sign in or start an Xbox One app:

8027025A

This may mean one of the following:

  • There's a temporary problem with the Xbox Live service.
  • The application did not load in the time expected.
  • There's a sign-in issue with your profile.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: Limited
2018-11-18T12:18:34.0000000-08:00

Affected platforms:

Xbox One

Affected services:

Signing into Xbox Live

Latest update

We are aware that some members may be having problems signing in to Xbox Live. We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.

Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

Solution 2: Start the app again

To do this, first stop the app:

  1. Press the Xbox button  to open the guide, and then select Home.
  2. With the focus on the app tile, select the Menu button .
  3. Select Quit.

Wait at least 10 seconds, and then start the app again.

Solution 3: Restart your console

Reset the cache on your Xbox One console by following these steps. If your console is frozen, perform a hard reset by following the instructions in the note.

  1. Press the Xbox button  to open the guide.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

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