You see the following error and message when signing in to your Xbox One console:
Sorry, there was a problem with a response from the service.
This means that there was a problem with a response from the Xbox Live service.
To resolve this problem, try the following solutions.
Solution 1: Check the status of the Xbox Live service
If you see any alerts here, wait until the service is up and running and try again:
Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices
Signing into Xbox Live
Hey Xbox members, we know you’re having issues signing in to Xbox Live, and our best engineers are working to fix the issue as quickly as possible. Thanks for being patient while we get everything back to normal! We’ll post an update as soon as we know more.
Solution 2: Try to sign in again
If there are no problems with the Xbox Live service, wait a few minutes and then try to sign in again.
If you keep experiencing the problem, contact Xbox Support.
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