Error CP198 occurs when you try to access your Xbox One billing information
You see the following error code and message when you try to access your billing information on Xbox Live:
There's a problem reaching the service. Try again in a few minutes.
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Try to access your billing information again
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