Skip to main content
Share this page

Troubleshoot game or app installation problems on Xbox One

This page describes what to do if you have a problem when trying to download Xbox One content.

Note If you see a specific error code or status code, use the search box on the Error & Status Code Search page to find information about how to solve the problem.

On this page

Download doesn't start or fails

Try the following solutions if the download does not start or fails.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2018-10-21T18:37:53.4559111+00:00
Social and Gaming: up and running
2018-10-21T18:37:53.4559111+00:00

Solution 2: Sign in with the correct Xbox profile

Make sure you’re connected to Xbox Live and signed in with the profile that originally purchased the content.

Solution 3: Check the space on your hard drive

View your notifications on your Xbox One console to make sure you have enough space on your hard drive to install the content. Here’s how:

  1. Open the guide and go to System > App & system notifications.
  2. See if there are any notifications about low or unavailable hard drive space. Xbox One will alert you when you’re running low.
  3. If there’s a notification about low hard drive space, you’ll have to either delete content to free up space or add an external drive. For information about setting up and managing external storage, see How to manage storage on Xbox One.

For info on how to delete items from your hard drive, see Uninstall Xbox One games or apps to free hard drive space.

Solution 4: Check for a system update

If you're having problems when trying to download an Xbox One game or app, you may need to update your console. For example, if you see a “Download stopped” error, you may need to install an update before the download can complete.

To see if there’s an update available:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > System > Updates.
  3. If there are any updates, they’ll appear in the left menu. If not, you'll see "No console update available."

Download takes a long time or doesn't complete

If your download is taking a long time or doesn't complete, try the solutions at Troubleshoot slow game or app downloads on Xbox One.

Did this resolve your issue?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Virtual Agent
Hi, I’m Microsoft’s virtual support agent. I can help you with your question.
Share this page