This page describes what to do if you have a problem when trying to download Xbox One content.
Note If you see a specific error code or status code, use the search box on the Error & Status Code Search page to find information about how to solve the problem.
Try the following solutions if the download does not start or fails.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Sign in with the correct Xbox profile
Make sure you’re connected to Xbox Live and signed in with the profile that originally purchased the content.
Solution 3: Check the space on your hard drive
View your notifications on your Xbox One console to make sure you have enough space on your hard drive to install the content. Here’s how:
For info on how to delete items from your hard drive, see Uninstall Xbox One games or apps to free hard drive space.
Solution 4: Check for a system update
If you're having problems when trying to download an Xbox One game or app, you may need to update your console. For example, if you see a “Download stopped” error, you may need to install an update before the download can complete.
To see if there’s an update available:
If your download is taking a long time or doesn't complete, try the solutions at Troubleshoot slow game or app downloads on Xbox One.
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