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Troubleshooting

The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
"This disc is unreadable" error occurs when you use a Games on Demand game
Learn what to do if you see the error message "This disc is unreadable" when you use a Games on Demand game.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Troubleshoot playing Xbox 360 games on your Xbox One
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.

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