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Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
Turn off two-step verification
Learn how to turn off two-step verification.
Manage your sign-in preferences on your Xbox 360 console
Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password, and change the password protection on your profile.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
Signing in on multiple Xbox consoles at the same time
Find out what to do when you have signed your account in to multiple Xbox One consoles.
You've forgotten your Xbox One passkey
Learn how to create an Xbox One passkey. Your passkey will help keep your account secure.
Delete your Microsoft account security info
Learn how to delete security information from your Microsoft account.

Support resources

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