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Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
You've forgotten your Xbox One passkey
Learn how to create an Xbox One passkey. Your passkey will help keep your account secure.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
Turn off two-step verification
Learn how to turn off two-step verification.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.
Use an Xbox One console as a guest
Learn how to use an Xbox One console as a guest.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.
Signing in on multiple Xbox consoles at the same time
Find out what to do when you have signed your account in to multiple Xbox One consoles.

Support resources

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