How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping
Before you send in your Xbox console, Kinect sensor, or Xbox accessories like controllers for service, you’ll want to make sure they’re properly packed for shipping. This page illustrates the recommended way to pack your product.
Note Send only your non-working product. Any other items that you send may not be returned to you.
Make sure you provide adequate padding around the product.
Use a sturdy shipping box.
Make sure the product fits snugly in the box.
Make sure you write your service request number on the outside of the box.
When sending an accessory such as your Xbox controller into our service center, make sure to keep all removable parts with you before shipping. If you have an Elite controller, this includes D-pads, paddles, and thumbsticks. For Xbox adaptive controllers, do
not send any of the additional accessories.
Remove batteries, cables, or any other removable part that’s connected to your accessory.
Obtain a shipping box and bubble wrap.
Wrap your device with bubble wrap and put the device in the box.
Make sure the accessory fits snugly. Microsoft is not responsible for any shipping damage.
Seal the box with packing tape.
Write your service request number on the outside of the box.
Ship the package and keep your shipping receipt. You are responsible for any pickup charges.