Error C0051011 occurs when you’re using Kinect

If you get this message and error code, it means there’s a problem with your USB connection:

There's a USB connection problem.

C0051011

This error might occur because too many accessories are attached to your console or because your USB device isn’t working properly.

Solution 1: Test your USB accessories and remove or replace them if necessary

Xbox 360 S console

1. Turn off the console.
2. Unplug the Kinect sensor and any USB accessories from your console.
3. Plug the sensor cable into the AUX port on the back of the console.
   Important Remove the power/USB adaptor cable, if your Kinect sensor came with one.
4. Turn on the console.
5. One-by-one, plug each USB accessory back into the console to see if one of the accessories causes the error.

If you continue to see the error message, you might need to reduce the number of accessories attached to the console.

Original Xbox 360 console

1. Turn off the console.
2. Unplug the Kinect sensor and any USB accessories from your console.
3. Make sure that the power cord is plugged into a working power point.
4. Make sure that the Kinect USB connector is plugged in to the back of the console.
5. Turn on the console.
6. One-by-one, plug each USB accessory back into the console to see if one of the accessories causes the error.

If you continue to get the error message, you might need to reduce the number of accessories attached to the console.

If this solution didn’t resolve the problem, try the next solution.

Solution 2: Request a repair

Sign in and click Start request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.