Find solutions to common Xbox 360 Hard Drive problems.
Note Always use Microsoft authorised products for the best gaming experience.
If your Xbox 360 console doesn't detect an attached hard drive, try these solutions in the following order:
For information about this error code, see Error code E68 occurs and one red light flashes when you use your Xbox 360 console.
To search for other error codes, see the Error & status code search page.
Try either freeing up space on your storage device, or using another storage device.
Not all items are transferable. If you receive this message, you can't transfer the item.
If you’re trying to transfer an item between profiles, you’ll have to follow the same steps that you used to obtain the item for the original profile.
If you see a “Can’t perform action” error when you try to move, delete or redownload your Xbox live profile, try the following solutions.
Solution 1: Sign in to your Microsoft account on your computer
Note If you can’t sign in to your Microsoft account, the service might be having technical problems. Try signing in again later.
Solution 2: Remove any profiles with the same name
Try recovering your Xbox Live account using the gamertag and the Microsoft account information that you originally used when you created your account. To do this:
If you’re using a non-Microsoft hard drive, the device may appear as “unformatted” and prompt you to format the hard drive. Try disconnecting your hard drive and then reconnecting it to see if that solves the problem.
If none of the above solutions resolved the problem, contact Xbox Support.
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