Error 8007045D occurs when downloading your Xbox Live profile on Xbox 360

You see the following error code and message when you try to download your Xbox Live profile:

Sorry, Xbox Live profiles can't be downloaded right now. Try again later.
Status code 8007045D

This means that an error occurred during the download.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2019-07-22T01:10:37.6069805+00:00

Solution 2: Check your Xbox Live connection

If you can't connect to Xbox live, see Troubleshoot Xbox 360 connection to Xbox Live.

Solution 3: Clear the system cache

  1. Press the Guide button  on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y  on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 4: Delete the profile that's stored on your Xbox console and download your profile again

To delete the profile that's stored on your Xbox console:

  1. Go to Settings and select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

To download your Xbox Live profile:

  1. Press the Guide button  on your controller.
  2. Select Download Profile.
    Note If you don't see a "Download Profile" notification, it probably means you're signed in to your profile. Press X  to sign out.
  3. Enter the Microsoft account that's associated with your Xbox Live gamertag. If you don't know your Microsoft account or password, see Questions about a Microsoft account or gamertag.
    Note If your account is an Xbox Live child account, you have to use the parent's Microsoft account to download the profile.
  4. Select the storage device for your profile (for example, Hard Drive).
    Your profile will begin downloading.
When the download is complete, you can choose whether to require a Microsoft account password to sign in to your profile. The default setting for Remember Password option is off, which means the console will prompt you for your Microsoft account password whenever you sign in to your Xbox Live profile.
The Remember Password option is selected on the Xbox 360 Sign In screen.
Leave Remember Password unselected if you want to be prompted for your Microsoft account password whenever you sign in to your profile on this console. You should now be able sign in to the console using your Xbox Live gamertag.

Related Issues

Error 8007-045d occurs when downloading an Xbox 360 update
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error 8007045D occurs when downloading your Xbox Live profile on Xbox 360" issue you were reading about or a different issue?