Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live Gold
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Mixer
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise solutions
      • Data platform
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Gift Cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error 80162765 occurs when you try to make an Xbox Live purchase on Xbox 360

    You see the following error code and message when you try to purchase something from Xbox Live:

    Sorry, there's a problem with the Xbox service. Try again later.
    Status code: 80162765

    This means that there may be a problem with your payment option. For example, this error can occur if there's an outstanding balance on your primary method of payment.

    Note If you're trying to redeem a prepaid Xbox Live subscription code and you see this error, you should pay the outstanding balance on the primary payment option and then redeem the prepaid code. (An outstanding balance is most likely to be caused by a monthly renewal of an existing Xbox Live subscription that is associated with your billing account.)

    Solution

    To resolve this problem, use the following solutions:

    Solution 1: Pay outstanding balance owed on Xbox 360

    To manage your payment options on Xbox 360, see Manage your payment options on Xbox 360

    Sign in to your Microsoft account and follow the steps to pay the outstanding balance owed on your primary payment option.

    Solution 2: Pay outstanding balance owed online

    If your current payment option has expired or is no longer valid, you'll have to change the option associated with your subscription. Here's how:

    1. Sign in to your Microsoft account.
    2. Select Services & subscriptions.
    3. Under Next charge, select Pay now for the subscription with the past due balance.
    1. On the “Change how you pay for these subscriptions" page, select the payment option you want to change from the dropdown list.

    Note To add a new payment option, select Add a new way to pay, select Next, and then follow the steps to set up your credit card, debit card or PayPal account as a new payment option.

      1. Once you've changed the payment option, select Next. This will transfer any balance you owe and immediately charge the new payment option.

      If you need to remove a payment option, select Payment & billing, select the payment option to remove, and then select Remove. For details, see Manage your payment options online.

      Related Issues

      Error & Status Code Search
      Manage your payment options on Xbox 360
      Back to top

      Was this article helpful?

      Yes
      No

      Thank you for your feedback

      Thanks for your feedback!

      We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
      Get help from the community
      Ambassador chat image
      Ambassador chat
      Chat one on one with a fellow Xbox User who wants to help.
      Chat with an Ambassador

      Provide feedback for this topic

      255 characters remain.
      To protect your privacy, please do not include contact information in your feedback.
      Get help from the community
      Ambassador chat image
      Ambassador chat
      Chat one on one with a fellow Xbox User who wants to help.
      Chat with an Ambassador

      Support resources

      Error & Status Code Search
      Repair and service centre
      Manuals and warranty info
      Post on the Community Support Forums
      Contact us

      Contact Us

      Would you like to contact Support regarding the "Error 80162765 occurs when you try to make an Xbox Live purchase on Xbox 360" issue you were reading about or a different issue?

      Share this page

      Xbox

      • Feedback
      • Support
      • Photosensitive Seizure Warning
      • Code of Conduct

      Fans

      • Xbox Wire
      • Jobs

      For Developers

      • Games
      • ID@Xbox
      • Windows 10
      English (South Africa)
      • Contact Microsoft
      • Privacy & cookies
      • Terms of use
      • Trademarks
      • About our ads
      • © Microsoft 2019