Error 801675C1 occurs when promoting an Xbox Live child account to an adult account on Xbox 360

You see the following error and message when you try to promote an Xbox Live child account to an adult account on Xbox 360:

This action cannot be performed at this time.

Status code: 801675C1

This may mean that the associated payment option doesn't match the region of your Xbox Live account. For example, if you have a US account, you cannot use a payment option (such as a credit card) that is registered to an address that is outside the United States.

Solution

To resolve this problem, try using a payment option that corresponds to an address located in the region of your Xbox Live account.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Error & status code search
Change the region of your Xbox Live account
Definition of a Microsoft child account
Promote a child account to an adult account on Xbox 360
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