You see the following error code and message when you try to sign in to Xbox Live on your Xbox 360 console:
831188FE
Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help.
This means that there may be an issue with your Microsoft account or your Xbox profile.
Before trying the solution presented here, check for service alerts at Xbox Live status, or see if there's a service alert at the top of this page. If there are any current alerts, wait a while and then try again.
Note If a specific service or app is down, you can ask Microsoft to notify you when it's working again. Under the app or service name, click Notify me when this service or app is up and running.
Step 1: Make sure there are no issues with your security information
Note Update the incorrect security information, do not delete it. If you delete incorrect information, you’ll be locked out of your account.
For details about security information, see Microsoft account security information overview.
Step 2: Delete your Xbox Live profile
![]() |
Important Do not select Delete Profile and Items. This would delete the profile and the associated games and achievements.
Step 3: Clear the system cache on your Xbox 360 console
![]() |
Step 4: Redownload your Xbox Live profile
Note Not seeing Download Profile? This means that you’re signed in under another profile. Press X to sign out, confirm, and then select Download Profile.
Note If your account is an Xbox child account, you must enter the parent's Microsoft account information to download the profile.
You should now be able to sign in using your Xbox profile on the console.
Important If you downloaded your profile to another console and you chose Remember Password, you have the option to remotely remove the password so that your profile can't be accessed by someone else on the other console. For more information, see Manage your sign-in preferences on your Xbox 360 console.
Step 5: Restart your console
Restart your console and then try to sign in to Xbox Live.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error 831188FE occurs when signing in to Xbox Live on Xbox 360" issue you were reading about or a different issue?