Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live Gold
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Mixer
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise solutions
      • Data platform
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Gift Cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox & accessories Password & security Getting started 4k and HDR Apps Console Controllers Ease of Access Family Networking OneGuide and Live TV Social and Broadcast Microsoft Store Voice and digital assistants Warranty and service Xbox Insider
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Using the Play & Charge Kit battery pack

    Insert the battery pack that came with your Xbox One Play & Charge Kit into your Xbox One Wireless Controller, and charge it using the charge cable included in the kit.

    Insert the battery pack

    1. Open the battery compartment door.
    2. Insert the Xbox One Rechargeable Battery Pack with the connection side first, aligned with the connection points in the compartment. The battery is designed to be inserted only in this direction.
    3. Replace the battery compartment door.

    Charge the battery

    1. Connect your charge cable to the USB port on the front of the controller.
    1. Connect the other end of the charge cable to a USB port on your Xbox One.
    1. If your Xbox One console is off, turn it on. The console must be turned on after the controller is connected or the battery won’t charge. However, you can then turn it off again if you want to.

    The light on your charge cable glows amber to indicate the battery is charging. When the light changes to white, the battery pack is fully charged.

    You can use your controller to play while the batteries charge. Your controller transmits all signals through the cable until it’s unplugged. When the battery pack is fully charged, you can stay connected to your console with the charging cable without using battery power or damaging your batteries.

    You can also charge your battery by connecting the controller and charge cable to any USB power source, and use other USB-certified cables. However, charging times may vary.

    Other batteries

    Standard AA (LR6) batteries work in your Xbox One Wireless Controller, and so do rechargeable AA (LR6) batteries. Regular rechargeable batteries don’t charge in the controller. Recharge other batteries by the method recommended by the manufacturer.

    Troubleshooting

    From time to time, it’s a good idea to clean the battery contacts with a dry cloth or isopropyl alcohol and a cotton swab. Don’t use water or chemicals, which can damage the contacts.

    If the LED on the charge cable is not lit, make sure your battery is in place and the cable is properly inserted into the controller and console.

    If your battery is still not charging, your battery may be at fault. See Troubleshoot the Xbox One Play & Charge Kit battery pack.

    Consult your Xbox One Product Manual for important health and safety information about using batteries with your Xbox One Wireless Controller.

    Related Issues

    Troubleshoot the Xbox One Play & Charge Kit battery pack
    Connect a USB cable to use your Xbox One Wireless Controller without batteries
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Using the Play & Charge Kit battery pack" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (South Africa)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019