Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live Gold
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Mixer
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise solutions
      • Data platform
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Gift Cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox & accessories Password & security Getting started 4k and HDR Apps Console Controllers Ease of Access Family Networking OneGuide and Live TV Social and Broadcast Microsoft Store Voice and digital assistants Warranty and service Xbox Insider
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Enhanced error reporting on Xbox One

    Enhanced error reporting on Xbox One

    You can choose whether you want to participate in enhanced error reporting. These reports give Microsoft the best opportunity to fix issues you may be encountering on Xbox One.

    Enhanced error reporting may include the memory state of the device when a system or app crashes. This may unintentionally include personally identifying information.

    We provide limited portions of error report information to partners (such as OEMs) to help them troubleshoot products and services that work with Windows and other Microsoft product and services. They are only permitted to use this information to repair or improve those products and services.

    How to control your enhanced error reporting settings

    Two different settings control enhanced error reporting on the console—a global device setting and a per-user setting. If the global device setting is turned off, no enhanced error reporting occurs, regardless of the per-user settings. The global device setting is turned on by default.

    When you first sign into your Xbox One, you can choose whether to participate in enhanced error reporting. This is the per-user setting. If you choose to not participate, you send Microsoft less data to fix and improve Xbox One based on your usage and errors you encounter.

    Multiple people can be signed into an Xbox One console at any time. If anyone signed into the console has chosen to not participate in enhanced error reporting, or the global device setting is off, Microsoft honors this preference and no enhanced error reporting occurs.

    To change the global device enhanced error reporting setting:

    1. Go to Settings > System > Console info.
    2. Change the option for Allow enhanced error reporting.

    To change your personal enhanced error reporting setting:

    1. Sign in to your profile.
    2. Go to Settings > Account > Privacy & online safety.
    3. Choose Xbox Live privacy > View details & customize > Data collection.
    4. Change the setting for You can share enhanced error reports.

    Your personal enhanced error reporting setting applies only to the current console. If you sign in on another console and want to change the setting, repeat these steps there.

    If the console is enrolled in the Xbox Insider program, or is a part of a developer program, you may not be able to turn these settings off. If you don’t want to participate in enhanced error reporting, you’ll need to remove the console from the program.

    Related Issues

    Xbox warranty and registration FAQ
    Troubleshoot Xbox One startup errors
    Back to top

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Enhanced error reporting on Xbox One" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (South Africa)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019