Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live Gold
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Mixer
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Gift Cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox & accessories Password & security Getting started 4k and HDR Apps Console Controllers Ease of Access Family Networking OneGuide and Live TV Social and Broadcast Microsoft Store Voice and digital assistants Warranty and service Xbox Insider
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error PI102 occurs when you make changes to a payment option from your Xbox One console

    You see the following error code and message when you try to make changes to a payment option from your Xbox One console:

    PI102
    Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.

      Solutions

      Solution 1: Check the Xbox Live service status

      If you see any alerts here, wait until the service is up and running and try again:

      Purchase and Content Usage: up and running
      2019-02-21T18:45:53.8824939+00:00

      Solution 2: Try again in a few minutes

      Wait a few minutes and then try to change your payment option again.

      If you keep experiencing the problem, contact Xbox Support.

      Related Issues

      Error & status code search
      Billing support
      My account support
      Back to top

      Was this article helpful?

      Yes
      No

      Thank you for your feedback

      Thanks for your feedback!

      We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
      Get help from the community
      Ambassador chat image
      Ambassador chat
      Chat one on one with a fellow Xbox User who wants to help.
      Chat with an Ambassador

      Provide feedback for this topic

      255 characters remain.
      To protect your privacy, please do not include contact information in your feedback.
      Get help from the community
      Ambassador chat image
      Ambassador chat
      Chat one on one with a fellow Xbox User who wants to help.
      Chat with an Ambassador

      Support resources

      Error & Status Code Search
      Repair and service centre
      Manuals and warranty info
      Post on the Community Support Forums
      Contact us

      Contact Us

      Would you like to contact Support regarding the "Error PI102 occurs when you make changes to a payment option from your Xbox One console" issue you were reading about or a different issue?

      Share this page

      Xbox

      • Feedback
      • Support
      • Photosensitive Seizure Warning
      • Code of Conduct

      Fans

      • Xbox Wire
      • Jobs

      For Developers

      • Games
      • ID@Xbox
      • Windows 10
      English (South Africa)
      • Contact Microsoft
      • Privacy & cookies
      • Terms of use
      • Trademarks
      • About our ads
      • © Microsoft 2019