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Why can’t I send messages from my Xbox One or the Xbox app?
To find out, try this:
- Sign in at account.live.com/reputationcheck.
- Add your phone number, then select Send code.
- Get the code from the text message sent to your phone, enter it on the webpage, and select Submit.
- If you’re using your Xbox, press and hold the power button for 10 seconds to turn it off, then turn it on and sign back in. If you’re on a PC or mobile device, sign out of the Xbox app, then sign back in.
- Try sending your message again.
Still stuck? See if there’s help on the Xbox Forums.
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