Error C00D36B4 occurs when you try to play content on your Xbox 360

Problem

You see the following error code and message when you try to play content on your Xbox 360:

Can't play this content because it may not be supported.

Status Code: 69-C00D36B4

Note In the status code, the "69" prefix is not used to troubleshoot the issue. You can ignore those digits.

This error may mean that the video codec or the audio codec is not supported. This means that the content may not be supported. However, this message and error code might also mean that a stream in the video file is corrupted.

Solutions

  • Verify that the DVD is the correct region. Each Xbox 360 console is manufactured for a specific DVD and game region, following international standards. The Xbox 360 console can only play discs that are sold in the same region as the console.

  • Find the region code on the content packaging and verify that the region matches the region where you purchased your Xbox.

    Region

    Geographic regions/countries

    1

    United States, Canada, Bermuda, U.S. territories

    2

    Europe (except Russia, Ukraine and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland

    3

    Southeast Asia, South Korea, Taiwan, Hong Kong, Macau

    4

    Mexico, Central and South America, Australia, New Zealand, Oceania

    5

    India, Afghanistan, Ukraine, Belarus, Russia, Africa, Central and South Asia, North Korea

    6

    People's Republic of China, Hong Kong

    7

    Reserved

    8

    Special international venues, such as airplanes and cruise ships

  • Verify that the file format is supported. The Xbox 360 console supports the following file formats:
  • File format

    Details

    AVI

    • File extensions: .avi, .divx
    • Containers: AVI
    • Video profiles: MPEG-4 Part 2 (Simple Profile and Advanced Simple Profile)
    • Video bit rate: 5 Mbps with resolution of 1280 × 720 at 30 fps
    • Audio profiles: Dolby® Digital (2 channel and 5.1 channel), MP3
    • Audio max bit rate: No restrictions

    H.264

    • File extensions: .mp4, .m4v, mp4v, .mov, .avi
    • Containers: MPEG-4, QuickTime
    • Video profiles: Baseline, main and high (up to level 4.1)
    • Video bit rate: 10 Mbps with resolution of 1920 × 1080 at 30 fps
    • Audio profiles: AAC, 2-channel, Low Complexity
    • Audio max bit rate: No restrictions

    MPEG-4 Part 2

    • File extensions: .mp4, .m4v, .mp4v, .mov, .avi
    • Containers: MPEG-4, QuickTime
    • Video profiles: MPEG-4 Part 2 (Simple Profile and Advanced Simple Profile)
    • Video bit rate: 5 Mbps with resolution of 1280 × 720 at 30 fps
    • Audio profiles: AAC, 2-channel, Low Complexity
    • Audio max bit rate: No restrictions

    WMV (VC-1)

    • File extensions: .wmv
    • Containers: ASF
    • Video profiles: WMV7 (WMV1), WMV8 (WMV2), WMV9 (WMV3), VC-1 (WVC1 or WMVA) in simple, main, and advanced up to level 3
    • Video bit rate: 15 Mbps with resolution of 1920 × 1080 at 30 fps
    • Audio profiles: WMA7/8, WMA9 Pro (stereo and 5.1), WMA Lossless
    • Audio max bit rate: No restrictions

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