Frequently asked questions about direct debit in Germany

Overview

This page addresses frequently asked questions about direct debit.

Note Adding direct debit accounts to new accounts on Xbox Live is currently not supported on Xbox One.

Direct debit on Xbox One

I have an Xbox Live Gold membership already. Will it work on Xbox One?

Yes, it will work on Xbox One.

I purchased my Xbox Live Gold membership online using my direct debit account, and the membership is set to auto-renew. Will auto-renew work on Xbox One?

Yes, it will auto-renew as before.

Can I change the details for my direct debit account from Xbox One?

No. Go to the Microsoft Account Commerce website to make those changes.

Can I purchase an Xbox Live Gold membership online for my new Xbox One using a new account on Xbox Live with a new direct debit account?

Yes. Add your direct debit account details at the Microsoft Account Commerce website, and then you can purchase an Xbox Live Gold membership from your Xbox One.

Can I purchase an Xbox Live Gold membership online for my new Xbox One or Xbox 360 using an existing account on Xbox Live with an existing direct debit account?

Yes, you can purchase an Xbox Live Gold membership from your Xbox One or Xbox 360 with your direct debit account. To add or change your direct debit account details, go to the Microsoft Account Commerce website.

Direct debit on Xbox 360

My Xbox 360 used to let me add or modify my direct debit account. Why did that stop working?

A mandatory update was applied to Xbox 360 on or about December 11, 2013, that removed the ability to add or manage direct debit accounts on Xbox 360. These changes were applied as part of Microsoft compliance with the EU’s Single European Payment Area regulations.

To complete these tasks, go to the Microsoft Account Commerce website.

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