Xbox Game Pass Ultimate FAQ

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What is Xbox Game Pass Ultimate?

The Xbox Game Pass Ultimate plan includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favorite game.

How do I get Xbox Game Pass Ultimate?

Buy it on Xbox One in Store > Memberships. Online, go to Xbox Game Pass.

Once I join the Xbox Game Pass Ultimate plan, where can I find my member benefits?

Once you join the Xbox Game Pass Ultimate plan, you can continue to access all your Xbox Live Gold benefits in the Xbox Live Gold lounge on your Xbox One Home and your Xbox Game Pass benefits on the dedicated Xbox Game Pass tab on your Xbox One.

What happens to my prepaid months of Xbox Live Gold and/or Xbox Game Pass when I sign up for Xbox Game Pass Ultimate?

When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change.

Does Xbox Game Pass Ultimate include all the games from Xbox Game Pass on Xbox One and Windows 10?

Yes. Xbox Game Pass Ultimate includes all games from Xbox Game Pass Console and Xbox Game Pass PC.

How do I know whether a game is available for Xbox One or Windows 10?

For a list of all games by where you can play them, go to Xbox Game Pass.

How do I manage or cancel the Xbox Game Pass Ultimate plan?

You can cancel Game Pass Ultimate membership at any time: Sign in at account.microsoft.com/services. Under Xbox Game Pass Ultimate, select Payment & Billing, then Cancel. You’ll have an option to end your subscription on its expiration date. Depending on your subscription’s status, you may also have an option to end it immediately with a refund of the price you paid for Ultimate only. Please note, the upgrade of any prepaid time cannot be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund.

I already have Xbox Game Pass and Xbox Live Gold. How do I switch to Xbox Game Pass Ultimate?

On Xbox One, get Xbox Game Pass Ultimate in Store > Memberships. Online, go to Xbox Game Pass. Your purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass Ultimate at a pre-set conversion ratio.

What happens to my Xbox Live Gold or Xbox Game Pass memberships once I upgrade to the Xbox Game Pass Ultimate plan?

Buying Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

What happens to my Gold benefits if I upgrade to Xbox Game Pass Ultimate?

You’ll still enjoy all the benefits of Xbox Live Gold, including online console multiplayer, Games with Gold, and exclusive member deals.

With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?

Yes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change.

Can I share Xbox Game Pass Ultimate on my home Xbox?

Yes, standard Xbox home sharing policies apply for both Xbox Game Pass and Xbox Live Gold. If you have an Ultimate subscription and have designated your home Xbox, you’ll automatically share your subscription with any profile signed in on that console.

Find out more at How to designate your home Xbox.

What’s the maximum prepaid time I can have?

The maximum that can be applied to Xbox Game Pass Ultimate is 36 months.

Note If you have more than 36 months after you upgrade to Xbox Game Pass Ultimate, the additional months will not be credited.

I accidentally upgraded to Xbox Game Pass Ultimate. Can I go back to Xbox Game Pass for Console?

You can cancel your Game Pass Ultimate membership at any time, and you will continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends.

Can I still join Xbox Live Gold or Xbox Game Pass separately?

Yes, you can still join Xbox Game Pass and Xbox Live Gold separately. However, if you upgrade to the Xbox Game Pass Ultimate plan, any prepaid time will be applied until the membership has ended, up to 36-months.

If I no longer want Xbox Game Pass Ultimate, can I go back to Xbox Game Pass for Console or Xbox Live Gold?

You can cancel Xbox Game Pass Ultimate by signing in at www.xbox.com/accounts, and sign up again for Xbox Live Gold or Xbox Game Pass for Console.

Can I use my Xbox Game Pass Ultimate subscription on multiple Xbox One consoles?

Yes, just like Xbox Live Gold or Xbox Game Pass for Console, you can use this subscription wherever you sign-in. Your subscription is tied to your Xbox profile and not to a specific Xbox console.

Can I use my Xbox Game Pass Ultimate subscription on multiple Windows 10 PCs?

Yes, just like Xbox Live Gold or Xbox Game Pass, you can use this subscription wherever you sign in. Your subscription is tied to you, not to a specific device.

Can I play online multiplayer games in the Xbox Game Pass catalog?

Yes. Xbox Game Pass Ultimate includes all benefits of Xbox Live Gold, which gives you access to multiplayer on your console. Windows 10 games in the catalog do not require a separate subscription for online multiplayer.

The game I want to play is listed for Xbox Game Pass Ultimate on Xbox One, but I can’t get it for Windows. Why?

For a variety of reasons, not all games will be available on both devices. A list of Game Pass games available on Windows 10 can be found in the Xbox (Beta) app and in the Microsoft Store.

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