Troubleshooting

Game crashes due to antivirus scanning on Windows 10
Find out what to do if your game crashes because of your antivirus software on Windows 10.
Troubleshoot slow game or app downloads on Xbox One
Find out how to troubleshoot slow game or app downloads on your Xbox One console.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
”I get an error message when I run the ‘Test multiplayer connection’ on Xbox One”
Find solutions to try if you’re getting an error message when you run the Xbox One Multiplayer Connection Test.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Xbox One game disc exchange
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Program.
"This disc is unreadable" error occurs when you use a Games on Demand game
Learn what to do if you see the error message "This disc is unreadable" when you use a Games on Demand game.
Error 0x80070422 occurs when trying to download Forza Motorsport 6: Apex from Microsoft Store
Learn what to do if you see error code 0x80070422 occurs when you try to download Forza Motorsport 6: Apex from Microsoft Store.
Error AP101 occurs when launching Forza Motorsport 6: Apex
Learn what to do if you see error AP101 when you try to launch Forza Motorsport 6: Apex.
Error AP201 occurs when launching Forza Motorsport 6: Apex
Learn what to do if you see error AP201 when you try to launch Forza Motorsport 6: Apex.
Error AP203 occurs when you launch Forza Motorsport 6: Apex
Learn what to do if you see error AP203 when you try to launch Forza Motorsport 6: Apex.
Error AP204 occurs when you try to launch Forza Motorsport 6: Apex on Windows 10
Learn what to do if you see error AP204 when you try to launch Forza Motorsport 6: Apex on Windows 10.
Error AP301 occurs when you try to launch Forza Motorsport 6: Apex
Learn what to do if you see error AP301 when you try to launch Forza Motorsport 6: Apex on Windows 10.
Error AP401 occurs when launching Forza Motorsport 6: Apex
Learn what to do if you see error AP401 when you try to launch Forza Motorsport 6: Apex.
Error AP501 occurs when launching Forza Motorsport 6: Apex
Learn what to do if you see error AP501 when you try to launch Forza Motorsport 6: Apex.
Error AP601 occurs when launching Forza Motorsport 6: Apex
Learn what to do if you see error AP601 when you try to launch Forza Motorsport 6: Apex.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Game-specific help for Windows 10
Game specific help, such as instructions and tutorials, is available from game developers. Xbox Support provides assistance for in-game purchases, connections, and downloadable content.
Improve Xbox app for Windows 10 game streaming performance
Learn how to improve audio and video quality when streaming games on the Xbox app for Windows 10.
Microsoft Casual Games FAQ
Get answers to frequently asked questions about Microsoft Casual Games.
Recording problems with Game DVR
Learn what to do if you have problems recording with Game DVR.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Troubleshoot gameplay issues on Windows 10
If you're having problems playing a game on Windows 10, find troubleshooting help here.
Troubleshooting downloadable content on Windows 10
Get help if you're having trouble playing content downloaded from Xbox Live on your Windows 10 device.
Troubleshoot performance and stability issues in PC games
Troubleshoot performance and stability issues when you play PC games.
Troubleshoot playing Xbox 360 games on your Xbox One
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Xbox 360 game disc exchange
Learn how to exchange damaged Microsoft Xbox 360 discs through the Microsoft Game Disc Exchange Program.
Error 0x80000001 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000001 when you try to launch Halo 5: Forge.
Error 0x80000002 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000002 when you try to launch Halo 5: Forge.
Error 0x80000003 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000003 when you try to launch Halo 5: Forge.
Error 0x80000011 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000011 when you try to launch Halo 5: Forge.
Error 0x80000012 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000012 when you try to launch Halo 5: Forge.
Error 0x80000013 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000013 when you try to launch Halo 5: Forge.
Error 0x80000021 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000021 when you try to launch Halo 5: Forge.
Troubleshoot issues accessing EA game trials
Find solutions to problems getting early access to EA game trials.
Error FH101 occurs when launching Forza Horizon 3
Learn what to do if you see error FH101 when you try to launch Forza Horizon 3 on Windows 10.
Error FH201 occurs when launching Forza Horizon 3
Learn what to do if you see error FH201 when you try to launch Forza Horizon 3 on Windows 10.
Error FH203 occurs when you launch Forza Horizon 3
Learn what to do if you see error FH203 when you try to launch Forza Horizon 3 on Windows 10.
Error FH204 occurs when you try to launch Forza Horizon 3 on Windows 10
Learn what to do if you see error FH204 when you try to launch Forza Horizon 3 on Windows 10.
Error FH301 occurs when you try to launch Forza Horizon 3
Learn what to do if you see error FH301 when you try to launch Forza Horizon 3 on Windows 10.
Error FH401 occurs when you launch Forza Horizon 3
Learn what to do if you see error FH401 when you try to launch Forza Horizon 3 on Windows 10.
Error FH501 occurs when you launch Forza Horizon 3 on Windows 10
Learn what to do if you see error FH501 when you try to launch Forza Horizon 3 on Windows 10.
Error FH601 occurs when launching Forza Horizon 3
Learn what to do if you see error FH601 when you try to launch Forza Horizon 3 on Windows 10.
Error GW400 occurs when you try to launch Gears of War 4 on Windows 10
Learn what to do if you see error GW400 when you try to start Gears of War 4 on Windows 10.
Error GW401 occurs when you try playing Gears of War 4 on Windows 10
Learn what to do if you see error GW401 when you try to play Gears of War 4 on Windows 10.
Error GW402 occurs when you play Gears of War 4 on Windows 10
Learn what to do if you see error GW402 when you play Gears of War 4 on Windows 10.
Error GW410 occurs when you try to play Gears of War 4 on Windows 10
Learn what to do if you see error GW410 when you try to launch Gears of War 4 on Windows 10.
Error GW411 occurs when launching Gears of War 4 on Windows 10
Learn what to do if you see error GW411 when you try to launch Gears of War 4 on Windows 10.
Error GW412 occurs when launching Gears of War 4 on Windows 10
Learn what to do if you see error GW412 when you try to launch Gears of War 4 on Windows 10.
Error GW413 occurs when playing Gears of War 4 on Windows 10
Learn what to do if you see error GW413 when you try to play Gears of War 4 on Windows 10.

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