Get the lowdown on all things Fortnite—Battle Royale, Fortnite on mobile, Save the World, cross-platform play, and support. For more info, check out the Fortnite FAQ.

Known issue

The game is crashing or not progressing past the start screen when launched.

Workaround: The game will need to be updated with the latest patch. To update the game, follow these steps:

  1. Press the Xbox button to open the guide.
  2. Go to My games & apps and select See all.
  3. Select Updates and look for the update listed for Fortnite.
  4. Highlight the update and press the A button to launch the update.

Once the update is complete, you should be able to launch Fortnite with no issue.

Note If your console doesn’t see the update, restart the console by pressing and holding the Xbox button on your Xbox One controller to open the Power Center. Select Restart console > Restart. After your console restarts, Fortnite should update automatically the next time you launch it.

Your account

For info about your Epic account, go to the Support Center.

See what you’ve bought

Go to Order history to see your transactions.

Refund info

Players looking to refund in-game items should visit the Self-Service Cosmetic Return portal within the game.

There is a three-time lifetime refund limit for cosmetic items in-game. Cosmetic in-game refunds are only valid within 30 days of purchase.

Any refund requests for items purchased from the Microsoft Store should be directed to the Refund Request form.

Cross-network play

Fortnite on Xbox One supports cross-network play, which means you can team up with and play against players on other networks such as Nintendo, PlayStation, or PC. To learn more about setting up your game to take advantage of cross-network play, see How do multiplayer and communication work for cross-network play?

Mouse and keyboard support

Fortnite on Xbox One supports the ability to play with a mouse and keyboard. Note that when using a mouse and keyboard on Xbox One, you’ll be placed in a game with other users who also chose mouse and keyboard as their control option. To enable your setup to use mouse and keyboard, see Mouse and keyboard support on Xbox One.

Note If you’re on a child account, you’ll also need to enable settings for cross-network play to use a keyboard and mouse while playing on Xbox One.

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