BBC iPlayer app on Xbox 360 help

Xbox Live connection problems

If the BBC iPlayer app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio video support.

The BBC iPlayer app doesn't respond

If the BBC iPlayer app doesn't respond, delete and reinstall it. Here's how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the BBC app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps and then to Browse Apps or Search Apps.
  9. Browse or search for the BBC iPlayer app and then select it.
  10. Select Download and then Confirm Purchase to download and install the app.

If the app still doesn't respond, contact Xbox Support.

Questions about the BBC iPlayer?

For support or to provide feedback about the BBC iPlayer, go to www.bbc.co.uk/iplayer/help.

Error messages

When you install or run the BBC iPlayer app, you get the following error message:

Sorry, iPlayer isn’t available at the moment. Please try again later.

If so, do one of the following:

  • Wait for approximately one minute. Then, try to reinstall or run the app again.
  • Check the status of the BBC iPlayer service.

When you try to view a programme in the BBC iPlayer app, you get the following error message:

We're sorry, this programme is currently unavailable.

If so, do one of the following:

  • Wait for approximately one minute. Then, try to view the programme again.
  • Visit www.bbc.co.uk/iplayer/help for information about this error.

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