Mediaset Premium Play app on Xbox 360 help

Xbox Live connection problems

If the Mediaset Premium Play app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.

Questions about your Mediaset Premium Play account?

Go to mediasetpremium.it for help with your Premium Play account.

The Mediaset Premium Play app doesn’t respond

If the Mediaset Premium Play app doesn't respond, delete and reinstall it. Here's how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the Mediaset Premium Play app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps and then to Browse Apps or Search Apps.
  9. Browse or search for the Mediaset Premium Play app and then select it.
  10. Select Download and then Confirm Purchase to download and install the app.

Error messages

You may get one of the following error messages in the Mediaset Premium Play app on Xbox 360:

Account errors

  • La visione è riservata agli utenti Xbox Live con profilo Gold.

To resolve the error:

Make sure you are signed in to the console with an Xbox Live account.

Connectivity errors

  • Connettività al momento non disponibile Si prega di riprovare più tardi

If you get this error, check the status of the Premium Play service. If the service is experiencing difficulties, please try again later.

Availability errors

  • ATTENZIONE! E' in corso un'altra fruizione Premium Play con le tue credenziali d'accesso (username e password). Per procedere con la visione di questo video interrompi l'altra fruizione e riprova.

Mediaset policy limits each user to accessing content on one device at a time. Make sure you are not signed in to your Mediaset Premium Play account on another device.

For further assistance with errors in the Mediaset Premium Play app on Xbox 360, please visit mediasetpremium.it/.

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