This article describes how to resolve problems with the Rogers Anyplace TV app on Xbox 360.
If the Rogers Anyplace TV app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.
If the Rogers Anyplace TV app doesn't respond, delete and reinstall it.
If the problem isn't resolved, contact Xbox Support.
You may get one of the following error messages when you try to use the Rogers Anyplace TV app:
To resolve this error:
If this doesn't resolve your problem, contact Xbox Support.
To resolve this error, visit www.rogersondemand.com to contact Rogers customer support.
To resolve this error, you have to subscribe to the channel that you tried to access. For more information about how to subscribe to various channels, visit www.rogersondemand.com.
There was an error loading the video specified. Try again, or browse or search the video catalog for other content to watch.
Three (3) attempts have been made to access your profile with incorrect information. For your privacy and security, we have locked your profile.
Please reset your password by visiting the Rogers On Demand website to unlock your account at www.rogersondemand.com, click on ‘Forgot Password’ from the Sign In window and follow the onscreen instructions. You must set a new password at www.rogersondemand.com using your temporary password before you can sign in to use Rogers On Demand on Xbox.
To reset your password, follow these steps:
Get help via www.rogersondemand.com.
Get assistance with your Rogers basic cable or digital cable service at www.rogers.com/web/content/contactus.
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