This article offers solutions to common problems you might experience when using the Televisa app with Xbox Live and your Xbox 360 console.
If the Televisa app isn’t functioning smoothly on your console, you may be experiencing a connectivity problem. See Troubleshoot your Xbox Live connection.
If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.
To resolve this issue, delete and reinstall the Televisa app. Here’s how:
If the app still doesn’t respond, contact Xbox Support.
You might receive one of the following error messages when you use the Televisa app.
To resolve this connectivity error, try the following solutions:
To resolve this availability error, wait a few minutes and try watching the content again. If you get the same error again, select different content to watch.
To notify Televisa of this error, visit the Xbox support page on the Televisa website or contact Televisa by phone at (5255) 5261 3656.
To resolve this availability error, try the following solutions:
Important The Optional Media update can only be downloaded by a gamertag once. So, for example, if you’re using a friend's console and are signed in with your own gamertag, you won’t be able to download the Optional Media Update if you’ve already downloaded it to your own console. In this case, your friend needs to download the Optional Media Update using his or her own gamertag.
To resolve this error, make sure that one of these conditions exists:
For more information about adjusting parental controls, see Xbox 360 console parental controls.
For more information about how to change your locale, see Change the Xbox 360 console settings.
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