If the VUDU Movies app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console isn't providing good-quality video or audio, see Audio or video problems in an app on Xbox 360.
If the VUDU Movies app doesn't respond, delete and reinstall it. Here's how:
If the app still doesn't respond, contact Xbox Support.
To contact VUDU Customer Support for assistance:
You may get one of the following error messages when you try to use the VUDU app.
To resolve the error, follow these steps:
Note If VUDU is down, you can ask Microsoft to notify you when it’s working again. Under the VUDU app name, click Notify me when this service or app is up and running.
If you get this error when you're creating a VUDU account from your Xbox 360 console, you're trying to create a VUDU account with an email address that is already in use for an existing account.
To resolve this problem, visit www.vudu.com and set a password on the account, and then re-launch and sign in to the VUDU Movies app from your Xbox 360 console to associate your gamertag with your VUDU account.
Alternatively, you can select a different email address to create a new VUDU account.
Your rights to watch the content have expired. You have 30 days from the moment you rent the movie and 24 hours from the time you first watch it to finish watching. This message is shown if this window expires during playback.
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