Error 809B1009 occurs when using your Xbox 360 Kinect Sensor

You see the following error message when you're using Kinect sensor for Xbox 360:

Head not detected

809B1009

This means that the Kinect sensor is having trouble seeing you during a Kinect Tuner test. The problem might be that either the sensor is not positioned correctly or the lighting in the room isn't adequate for the sensor to see you.

Solutions

Solution 1: Select "More info" and then "Try again"

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see Kinect setup.

If you keep getting the error after following the directions to correctly set up your Kinect, try the next solution.

Solution 3: Make sure you have good lighting

To learn about and find suggestions for optimal lighting for Kinect, see Room lighting conditions for Kinect.

If you keep getting the error, try the next solution.

Solution 4: Contact Xbox Support

If you keep experiencing this error, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Solution 5: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

Repair or warranty questions? See Warranty and service: FAQ.

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