Connect and troubleshoot Bluetooth on your Xbox Wireless Controller

Your Xbox Wireless Controller may support connecting to your device via Bluetooth. Your controller has this feature if it looks like the one on the bottom in this illustration:

An illustration shows two Xbox Wireless Controllers. The bottom controller, with the plastic around the Xbox button included in the face of the controller, is the one that supports Bluetooth.

On Bluetooth-supported controllers, the plastic around the Xbox button is part of the face of the controller. On controllers without Bluetooth, the plastic around the Xbox button is part of the top, where the bumpers are.

Notes

  • Bluetooth requires a PC running the latest Windows update.
  • For best performance, update your controller.
  • The Xbox Wireless Controller can connect via Bluetooth to many PCs, tablets, laptops, and VR/AR headsets. However, reliability is dependent on the device’s Bluetooth card and experiences may vary.
  • Bluetooth does not support any attachments, such as headsets, chatpads, or the Xbox Stereo Headset Adapter.
  • It’s recommended that you have only one wireless controller connected via Bluetooth. Connecting more than one controller with Bluetooth may be possible, but performance can vary depending on your device.

On this page

Pair your controller to a Windows device

  1. Make sure you have updated your PC and your controller.
  2. Turn on your controller by pressing the Xbox button .
  3. Press the controller’s connect button for 3 seconds and release.
An illustration shows the connect button on the Xbox Wireless Controller.
  1. On your PC, select the Start button , and then select Settings > Devices > Bluetooth.
  2. Turn Bluetooth to On so that it can discover Bluetooth devices.
  3. Select Add Bluetooth or other device.
  4. In the Add a device screen, select Bluetooth and wait for Xbox Wireless Controller to appear on the list of devices.
An image shows the Add a device message when pairing a device via Bluetooth.
  1. When the controller is recognized, select it. You’ll see “Your device is ready to go!” when the controller is connected.
An image shows the Your device is ready to go! message when pairing a device via Bluetooth.

Note If you’re connecting your controller to your PC while using the Xbox Wireless Adapter for Windows 10, make sure to select Everything else in step 7, and then follow step 8.

An image shows the Everything option when pairing a device via Bluetooth.

Pair your controller to an Android device

Note When using your Xbox controller with a mobile device, your performance may vary depending on the device and the mobile operating system version.

  1. Make sure you have updated your controller.
  2. Turn on your controller by pressing the Xbox button .
  3. Press the controller’s connect button for 3 seconds and release.
An illustration shows the connect button on the Xbox Wireless Controller.
  1. On your Android device, open Bluetooth by going to Apps > Settings > Connections > Bluetooth > Turn On.
  2. A window on your phone will show a list of nearby Bluetooth devices that are active for pairing. Select Xbox Wireless Controller from the list.
  3. When the controller has successfully paired, you’ll see Connected below the Xbox Wireless Controller.

If you have any problems pairing or using your Xbox Wireless Controller with your Android device, consult your device’s manufacturer’s support website.

Pair your controller to an iOS device

Note When using your Xbox controller with a mobile device, your performance may vary depending on the device and the mobile operating system version.

To pair your Apple device via Bluetooth:

  1. On your Apple device, go to Settings > Bluetooth.
  2. Make sure Bluetooth is turned on.
  3. Turn on your Xbox Wireless Controller by pressing the Xbox button . If it’s already paired to an Xbox, turn off the controller, and then press and hold the connect button for a few seconds.
An illustration shows the connect button on the Xbox Wireless Controller.
  1. Your available devices will load. Select Xbox Wireless Controller.
  2. Wait until the controller and the Apple device show as paired.

If you have any problems pairing or using your Xbox Wireless Controller with your Apple device, consult your device’s manufacturer’s support website.

Troubleshoot Bluetooth issues on Windows 10

My controller does not connect or disconnects unexpectedly when using Bluetooth

Note If your device resources are being used for other activities, it may take up to 2 minutes for your device to recognize and/or pair your controller via Bluetooth. If you experience a delay with your device recognizing and/or pairing your controller, wait a few minutes and see if this resolves the issue.

Solution 1: Run the Bluetooth troubleshooter on Windows 10

  1. Go to Start and in the “Find a setting” search bar, type “Bluetooth.”
  2. Select Find and fix problems with Bluetooth devices.
  3. Select Next and run the troubleshooter.
An image shows the Bluetooth troubleshooter screen in the Windows 10 settings.

Solution 2: Restart your PC

Select the Windows logo key > Power > Restart.

Solution 3: Restart your controller

  1. Power off the controller by pressing and holding the Xbox button for 6 seconds.
  2. Press the Xbox button again to power it back on.

Solution 4: Re-pair the device

  1. Go to Settings > Devices > Bluetooth.
  2. Select the controller and then select Remove device.
  3. Press the connect button on your controller.
  4. Select the controller and then select Pair.

I can’t hear anything through my stereo or chat headset

When your controller is connected via Bluetooth, audio devices are not supported. To use a headset, connect your controller directly to your PC by using a USB cable or the Xbox Wireless Adapter for Windows 10, or connect your audio device directly to your PC.

The Xbox button on your controller blinks slowly, or blinks fast and continuously, and is unresponsive when using Bluetooth

Solution 1: Run the Bluetooth troubleshooter on Windows 10

  1. Go to Start and in the “Find a setting” search bar, type “Bluetooth.”
  2. Select “Find and fix problems with Bluetooth devices."
  3. Select Next and run the troubleshooter.

Solution 2: Restart your PC

Select the Windows logo key > Power > Restart.

Solution 3: Remove interference

Move closer to your PC and eliminate potential interference (such as from cell phones or other Bluetooth devices).

Solution 4: Re-pair the device

  1. Go to Settings > Devices > Bluetooth.
  2. Select the controller and then select Remove device.
  3. Press the connect button on your controller.
  4. Select the controller and then select Pair.

I'm asked for a passcode when pairing via Bluetooth

To resolve this issue, restart your controller:

  1. Power off the controller by pressing and holding the Xbox button for 6 seconds.
  2. Press the Xbox button again to power it back on.
  3. Connect your controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows 10.

My input is not recognized when connected via Bluetooth

Solution 1: Check your controller using a different app

See if the controller works properly with a different app. If it does, it's likely the app you're trying to use doesn't support Bluetooth. Check with the app developer to determine Bluetooth compatibility.

Solution 2: Use a USB cable

Try using the controller with a USB cable. If the controller works, the issue is with your Bluetooth connection.

Solution 3: Try connecting again

Try connecting your Xbox Wireless Controller again and be sure to press and release the connect button.

Troubleshoot Bluetooth issues on mobile devices

My controller does not connect or disconnects unexpectedly when using Bluetooth

Solution 1: Restart your controller

  1. Power off the controller by pressing and holding the Xbox button for 6 seconds.
  2. Press the Xbox button again to power it back on.

Solution 2: Re-pair the device

  1. Go to Apps > Settings > Connections > Bluetooth.
  2. Select your controller, and then select the gear symbol next to the device name.
  3. A new box will open. Select Unpair. The Bluetooth device will be disconnected from the Android phone.
  4. Press the connect button on your controller.
An illustration shows the connect button on the Xbox Wireless Controller.
  1. Select the controller, and then select Pair.

Solution 3: Restart your phone

  1. Unlock your device screen by touching the Power button once.
  2. Press and hold the Power button.
  3. Press the Power button again to restart your phone.

Note If your phone resources are being used for other activities, it may take up to 2 minutes for your phone to recognize and/or pair your controller via Bluetooth. If you experience a delay, wait up to 2 minutes to see if this resolves the issue.

I can’t hear anything through my stereo or chat headset

When your controller is connected via Bluetooth, audio devices connected through the controller are not supported. To use a headset, connect it directly to your phone.

I connected an Xbox Wireless Controller to my phone over Bluetooth, but many buttons don't appear to work

If your controller appears to be mapped incorrectly, such as one button performing another button’s actions (for example, the right bumper acts as the Menu button), it’s likely your controller needs to be updated. To update your controller using either an Xbox One console or a Windows 10 PC, see Update your Xbox Wireless Controller.

How do I turn off my controller when it's connected to a phone via Bluetooth?

To turn off the controller, press and hold the Xbox button for 5-10 seconds, until the controller powers off.

The Xbox button on my controller takes me back to the Android home screen

If your controller has not been updated to the latest firmware, pressing the controller’s Xbox button brings up the Android home screen instead of the Xbox guide.

Solution 1: Update the controller’s firmware

Make sure your controller has been updated to version 4.8.1908 or later. To update your controller, see Update your Xbox Wireless Controller.

Solution 2: Unpair and re-pair the controller to the device

  1. Go to Apps > Settings > Connections > Bluetooth.
  2. Select your controller, and then select the gear symbol next to the device name.
  3. A new box will open. Select Unpair. The Bluetooth device will be disconnected from the Android phone.
  4. Press the connect button on your controller.

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