Troubleshoot Xbox Game Bar on Windows 10

If you’re having trouble using Xbox Game Bar—like getting keyboard shortcuts to work—here are some things to try.

Notes

Topics

Why can’t I broadcast my game?

If you're having trouble broadcasting your game with Mixer broadcasting, make sure that you've met all the following requirements, any one of which could prevent you from broadcasting:

  • Make sure that your privacy settings allow broadcast gameplay. To check your privacy settings, sign in to your Privacy & online safety settings online, and select Xbox One/Windows 10 Online Safety. Scroll down to Broadcast gameplay and make sure it's set to Allow.

    Note Mixer broadcasting isn’t allowed from a Microsoft child account.

  • You must have a high-speed network connection to broadcast. Check your network connection to make sure you're connected to a network and that it's high-speed. To test your network speed, download the Network Speed Test from Microsoft Store, and compare your results to the following network speeds we recommend:

 

Broadcasting online game play at 360p Broadcasting online game play at 480p Broadcasting online game play at 720p

Download speed

3 Mbps 3 Mbps 3 Mbps
Upload speed 600 Kbps – 1.3 Mbps 1.3 Mbps – 1.9 Mbps 1.9 Mbps – 2.4 Mbps
Ping Less than 150 milliseconds Less than 150 milliseconds Less than 150 milliseconds

For more info about your network connection, see I am experiencing slow performance when playing Xbox One games on Xbox Live.

  • To broadcast your games, both your Xbox Live account and Mixer account must be in good standing. If you're suspended from either, you won't be able to broadcast. If you've been suspended from Xbox Live, you'll see an error letting you know. If you think you've been suspended from Mixer:
    1. Go to mixer.com, and sign in to your Mixer account.
    2. Select the profile icon in the upper-right corner, and then select Account.
  • If you've recently updated your Windows 10 PC, it may take a several minutes to a few hours before you can broadcast using Game Bar. If you still can't broadcast after a few hours, your PC might not meet the hardware requirements for broadcasting. To learn more about PC hardware requirements, see Hardware requirements for Xbox Game Bar on Windows 10.
  • If you're in a region that doesn't allow broadcasting, the broadcast button will be dimmed or you'll see an error when you try to broadcast.

How do I record a game if it's in full-screen mode?

For PC games in full-screen (or full-screen exclusive) mode, you won’t see Game Bar, but you can use the Windows logo key + Alt + R to start and stop recordings. You’ll see the screen flash when the recording starts and completes. You can also use the Windows logo key + Alt + G to record the last 30 seconds (or whatever time you picked) if you’ve already turned on background recording.

If the shortcuts don’t work for a full-screen game, press Windows logo key + G. You’ll see the screen flash twice confirming that the game is recognized. After this, you can then run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G.

What should I do if Game Bar and shortcuts aren’t working?

  • Make sure you have the latest updates on your Windows 10 PC. Press the Start button , then choose Settings. Go to Update & security, then select Check for updates.
  • Check Game Bar’s settings. Press the Start button , then choose Settings. Go to Gaming > Game bar, then turn on Record game clips, screenshots, and broadcast using Game bar.
  • When playing a game, press the Windows logo key + G to open Game Bar. Select the Enable gaming features for this app to record gameplay when trying to use gaming features like broadcasting or capturing.
  • The game may be running in full-screen mode. See How do I record a game if it’s in full-screen mode? above.
  • The game might be blocking custom keyboard shortcuts. See Why don't my keyboard shortcuts for Game Bar work? below.
  • Make sure you’ve updated your graphics drivers. See Hardware requirements for Game Bar on Windows 10.
  • Try choosing a different display option for your game (such as borderless windows).
  • A small number of PCs and accessories don’t support the Windows logo key. Check your device manufacturer’s website for more info.
  • If your keyboard doesn’t have the Windows logo key built in, create a custom keyboard shortcut to open Game Bar. Press the Start button , select Settings > Gaming > Game bar, then enter a new shortcut.

Recording only worked once or twice. How do I fix it?

Sometimes, a recording doesn't end correctly. When that happens, restart Game Bar to fix the problem:

  1. Close the game.
  2. In the search box on the Windows taskbar, type Task Manager, and then select it.
  3. In Task Manager, select More details.
  4. In the list of running processes, select the Broadcast bar server (bcastdvr.exe) process (if it's still there), and then select End task.
  5. Restart your game and try recording again.

Why don't my keyboard shortcuts for Game Bar work?

Some games block keys, so your custom keyboard shortcuts might not work with these games. To use Game Bar with any game, check for updates for apps and games from Microsoft Store and install the latest version of Game Bar.

How do I use Game Bar on my tablet PC?

Windows key–based Game Bar shortcuts won’t work on tablets without an attached physical keyboard, but you can create your own shortcuts that use keys available on the virtual keyboard. Press Windows key + G to open Game Bar, select Settings > Keyboard shortcuts, enter your preferred shortcuts, then press Save.

My game clips are blank. What happened?

Some games don't allow recordings.

Why can't I take a screenshot?

If you have any protected content open on your PC, it may cause your screenshot to go blank.

Why is my audio device not working?

Check that your audio device is compatible with your PC, then connect it and make sure Game Bar recognizes it. Press Windows logo key + G to open Game Bar, select Settings > Voice, then look for your device in the Input or Output selection boxes.

Why can’t I use Game Bar across multiple monitors?

Currently Xbox Game Bar supports one monitor at a time.

Why can’t I record some games when I use my multiple GPUs in a Linked Display Adapter (LDA) configuration?

Some games use a pixel format that is not currently compatible with Game bar in a Linked Display Adapter (LDA) configuration.

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