Error 0x82D40007 occurs when you launch a game on Xbox One

You see the following error code and message when you launch a game or app:

0x82D40007

Sign in with the account that purchased the game or app, or, if it's a trial version that has expired, purchase the game or app from the Microsoft Store. For detailed instructions, select Help.

This means we’re having trouble checking usage rights because the subscription was shared through a home Xbox.

Solutions

Solution 1: Have the owner sign in

To play this game, the owner of the subscription needs to sign in.

If someone else bought the game, either have them sign in so you can play, or have them set this console as their home Xbox. On the owner’s home Xbox, other users can play the owner’s games.

To set this as the owner’s home Xbox:

Have them sign in, press the Xbox button to open the guide, and then go to System > Settings > Personalization > My home Xbox.

Solution 2: Check the subscription’s status

Make sure the game owner’s subscription is still valid. If it’s expired or locked due to having an outstanding balance, the game or app won’t be available. To check:

  1. Have the owner sign in to their Microsoft account.
  2. On the Services & subscriptions page, check that the subscription is still valid.

If the subscription has expired, select Renew. If it’s an expired trial subscription, you can buy a new one from the Microsoft Store.

If the subscription has an outstanding balance, select Pay now.

Para ofrecerte un mejor soporte técnico, nos gustaría saber: ¿resolvió esta solución tu problema?

No

Gracias por tus comentarios

Gracias por tus comentarios

Lamentamos que no hayas podido resolver tu problema con este artículo. Seguiremos buscando una solución, no desistas. Prueba con la opción de la comunidad que te ofrecemos a continuación.
Obtener ayuda de la comunidad
Ambassador chat image
Chat con el embajador
Chatea personalmente con otro usuario de Xbox que ofrece ayuda.

Proporcionar comentarios sobre este tema

255 caracteres restantes
A fin de proteger tu privacidad, no incluyas información de contacto en tus comentarios.
Obtener ayuda de la comunidad
Ambassador chat image
Chat con el embajador
Chatea personalmente con otro usuario de Xbox que ofrece ayuda.

Póngase en contacto con nosotros

¿Quieres contactar con el Soporte técnico con referencia al problema "Error 0x82D40007 occurs when you launch a game on Xbox One" acerca del que estabas leyendo o con referencia a otro problema?