Troubleshoot ivi.ru app issues

Overview

This page describes how to troubleshoot issues with the ivi.ru app. Learn what to do if you can’t watch a movie, you get an error message, or a program is no longer available.

Xbox Live connection problems

If the ivi.ru app isn’t functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot your Xbox Live connection.

Xbox 360 audio/video problems

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.

The ivi.ru app doesn't respond

If the ivi.ru app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and select any items that refer to “ivi.ru.”
  6. Select Delete.
  7. From the Xbox Dashboard, go to apps and then Browse apps.
  8. Select the ivi.ru app.
  9. Select Confirm Download to download and install the app.

If the problem isn’t resolved, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the ivi.ru app:

Connection/application errors

  • Sorry, the ivi.ru server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • The Application has encountered an unexpected error and will now exit.
  • Sorry, the ivi.ru server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • ivi.ru Server unavailable.
  • A server or network error has occurred. Please try again later.
  • An unknown error has occurred.
  • An internal error has occurred.

If you get one of these error messages, follow these steps:

  1. Go to xbox-live-status to check if there is a reported problem with the service.
  2. If you continue to get the error message and there are no current issues with the service, wait about a minute and then restart the app.
  3. If you continue to get the error, delete and reinstall the ivi.ru app.
  4. If the problem continues to occur, try the Xbox Live Connection Solution.
  5. If the problem is still not resolved, please contact Xbox Support.

Availability errors

  • The video cannot be played at this time.
  • A missing data error has occurred.
  • Sorry, the video you were interested in is no longer available.

If you get one of these error messages, follow these steps:

  1. Wait about a minute and then restart the app.
  2. If you continue to get the error, select a different program to watch.

Note To report a content error, contact ivi.ru through the website ask.ivi.ru/.

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