"Sorry, something's wrong with your Microsoft account" error occurs when signing in to Xbox Live

If you see the error message "Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help" when you're trying to sign in to Xbox Live, it means that there's a problem with your Microsoft account.

Solutions

Try the following solutions to resolve this issue.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Servicios básicos de Xbox Live: en funcionamiento
2019-09-16T16:30:34.0779863+00:00

Solution 2: Verify your Microsoft account security information

When you add security information, you must verify that you can receive a security code at that email address or phone number. If you skipped this step when you first set up your account, you'll need to do this when prompted.

If it’s been a while since you updated your security information, you may be prompted to sign in with your Microsoft account, add security information to your account, or verify the information in your Microsoft account.

Here’s how to verify your Microsoft account security information.

Note If you’ve changed your security information within the last 30 days, you'll have to wait until the 30-day period is over before you can change it again. This waiting period helps protect your account if an attacker accesses your password.

  1. Sign in to the Security page with your Microsoft account email address and password.
  2. Carefully check all of the phone numbers, alternate email addresses, and security questions and answers associated with your Microsoft account.
    • If any of the above are outdated or incorrect, make sure to update them.

      Important Update the incorrect security information—do not delete it. If you delete incorrect information, you’ll be locked out of your account.

    • Make sure you have at least two pieces of security information on your account. At least one must be a phone number or an email address.

For more details about security info, see Add security information to your Microsoft account.

Notes If you updated all of your security information, that update will take 30 days. During that time, you can sign in on your consoles, but there will be certain things you can’t do with your account. Here's what to expect after you've updated your security information:

  • The security information that you chose to remove will be deleted in 30 days. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your information.
  • We'll send you a notification to let you know when your 30 days is over so you can add your new phone number or email address.
  • We can't expedite this process.
  • You'll be able to continue using your console during the 30-day waiting period, but you won't be able to make changes to your password or use your account to make purchases online.
  • You'll be unable to make security changes to your account or manage parental controls online.

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