Your Xbox One Kinect Sensor won’t turn on

If you’re having trouble with your Xbox One Kinect Sensor, verify that the sensor is turned on. You’ll know it’s on if the Xbox logo on the front of the sensor is lit.

If the Xbox logo on the front of the sensor is not lit, or it’s lit but your console says the sensor is disconnected, follow the troubleshooting steps on this page.

Notes

Solutions

Your Kinect sensor is unplugged

If your Xbox One console doesn't detect your Kinect sensor, no video will display in Kinect settings, and the Settings menu in the Guide will not show the option to use Kinect mic for chat.

If this is the case, try these solutions:

  • Make sure that the connector on the end of the Kinect cable is plugged firmly into the Kinect port on the back of the console.
  • If the connector is firmly connected, unplug it, wait 10 seconds, and then plug it in again.
  • If you’re still having trouble, restart your console.

Your Kinect sensor is turned off in the Settings menu

To verify that your sensor is turned on:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Kinect & devices > Kinect.
  3. Verify that Kinect on is selected.

Reset your Kinect sensor’s connection

Follow these steps to reset the Kinect sensor’s connection:

  1. Turn off the console by pressing the Xbox button on the front of the console for 10 seconds.
  2. Unplug the console's power, and then unplug the Kinect sensor from the console.
  3. Plug the console power back in, and then press the Xbox button on your console to turn it on.
  4. Press the Xbox button on your controller to open the guide.
  5. Select System > Settings > Kinect & devices > Kinect.
  6. Plug the Kinect sensor into the back of the console and wait up to 2 minutes for it to be recognized.

Note If your sensor needs an update, the screen will indicate that it’s updating, which should take approximately 2 minutes. If the screen doesn’t indicate that an update is taking place, your sensor is up to date.

Request a repair if none of these solutions fix the problem

If your Kinect sensor still won’t turn on, it needs to be repaired. Request a repair at Device service and repair. Console registration is required to replace the sensor.

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