Error 0x8007005 occurs when signing in to your Microsoft account on Xbox One

You get the following error message when you try sign in to your Microsoft account on your Xbox One console:

There was a problem
We couldn't sign you in. Try again in a few minutes, or check your account by signing in to account.live.com. Sign in 0x8007005

Solutions

To resolve the problem, try the following solutions.

Solution 1: Restart your Xbox One console

  1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.
  4. After the restart, try to sign in again.
Note If the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart it.

Solution 2: Remove and redownload your profile

If you are still unable to sign in to your account, you will have to remove and re-add it to the console.

Step 1: Remove your account from the console

  1. Press the Xbox button to open the guide and select System.
  2. Select Settings > Account > Remove accounts.
  3. Select the account you want to remove and then confirm removal.
    Note you may need to repeat the account removal process up to five times to clear the account from the list.

Step 2: Restart your Xbox One console

  1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart .

Step 3: Re-add your account to the console

  1. Press the Xbox button to open the guide.
  2. Scroll up and select Sign in.
  3. Choose Add & manage.
  4. Select Add new.
  5. Enter your Microsoft account email address and password.
  6. Follow the instructions on the following screens to finish personalizing your settings.

Para ofrecerte un mejor soporte técnico, nos gustaría saber: ¿resolvió esta solución tu problema?

No

Gracias por tus comentarios

Gracias por tus comentarios

Lamentamos que no hayas podido resolver tu problema con este artículo. Seguiremos buscando una solución, no desistas. Prueba con la opción de la comunidad que te ofrecemos a continuación.
Obtener ayuda de la comunidad
Ambassador chat image
Chat con el embajador
Chatea personalmente con otro usuario de Xbox que ofrece ayuda.

Proporcionar comentarios sobre este tema

255 caracteres restantes
A fin de proteger tu privacidad, no incluyas información de contacto en tus comentarios.
Obtener ayuda de la comunidad
Ambassador chat image
Chat con el embajador
Chatea personalmente con otro usuario de Xbox que ofrece ayuda.

Póngase en contacto con nosotros

¿Quieres contactar con el Soporte técnico con referencia al problema "Error 0x8007005 occurs when signing in to your Microsoft account on Xbox One" acerca del que estabas leyendo o con referencia a otro problema?