Troubleshooting 4K and HDR on Xbox One X and Xbox One S
If your Xbox and TV should support 4K and HDR but aren’t working as expected, here are some things to try.
First, make sure your Xbox and TV are 4K-capable.
- Make sure you have either Xbox One X or Xbox One S
On the back of your console, at right, near the network port, a sticker should show the model. If the sticker is missing, check underneath.
Important Before turning your Xbox over, eject any disc and turn the console off. (This does not apply to the Xbox One S All-Digital Edition, which doesn’t include an optical disc drive.)
- Make sure you have a 4K TV
Refer to the packaging or manual for your TV. Different manufacturers use different names. Phrases to look for include:
Names for 4K
4K, 4K Ultra HD, UHD, UHD 4K, SUHD TV, Ultra HD, Ultra UDTV, 2160p
Listed resolutions or modes
3840 x 2160 at 24 Hz, 50 Hz, or 60 Hz
Names for HDR10
HDR Premium, High Dynamic Range, HDR, UHD Color, Ultra HD Premium, Ultra HD deep color, Dolby Vision
- On your Xbox, check your TV's 4K and HDR capabilities
Press the Xbox button to open the guide, then go to System > Settings > Display & sound. From the Setup column, choose Video output > 4K TV details.
If your system should support 4K and HDR but it isn't working—for example, you can't select the 4K UHD resolution, 4K features aren't supported in the 4K TV details screen, 4K content won't play, or you're seeing video quality problems—try the following.
- Make sure the Xbox is automatically detecting your TV
Go to System > Settings > Display & sound > Video output. Under the Advanced column, choose Video fidelity & overscan. In the Display column, ensure that Auto-detect (Recommended) is selected. 4K isn't available when HDMI or DVI is manually selected.
- For HDR, check your TV manual to make sure your TV supports the HDR10 media profile
Look for support of BT2020 and HDR or check the list above. (There are two HDR formats: Dolby Vision and HDR10. Your TV can support both, but it must at least support HDR10.)
- Make sure your HDMI cable is plugged into the right port on your TV
Some TVs support their full set of 4K features only on certain ports. Refer to your TV manual or try the different ports on your TV.
- Check your TV's settings menu
Your TV might have a special mode that turns on 4K or HDR. Refer to your TV manual to see if you must change your TV's settings. Again, your TV manufacturer may use different names for HDR—see the list above.
- If some content won't play, make sure your TV supports HDCP 2.2 and that it's turned on in your TV's settings.
- Make sure you're using the HDMI cable that came with your Xbox One X or Xbox One S.
- Try a different HDMI cable
Your cables must be certified for HDMI High Speed or HDMI Premium.
- If a device is plugged in between your TV and Xbox
Remove it and plug your TV directly into your console with the HDMI cable that came with it. Some AV receivers or other video equipment may interfere with the data passed between console and TV. Your device must support the same capabilities as your TV, either directly or pass-through. Also, you must use cables certified for HDMI High Speed or HDMI Premium between both the Xbox and receiver, and the receiver and TV.
- Make sure your TV and AV receiver firmware are up to date
Many newer TVs and devices can take updates over your home network—if you find that it doesn't support some 4K or HDR features, a TV or receiver firmware update may resolve the problem. Check your TV or device manual to see how to update the firmware.
- Turn off native 4K playback
If you're seeing a blank screen or errors while trying to play 4K content and you've tried all previous steps, turn off native 4K playback and try to play the content in a lower resolution. Go to Settings > Display & sound. Under the Advanced column, choose Video mode and uncheck the option to Allow 4K.
- If you're seeing strange colors while playing HDR content
If you've tried all previous steps, go to Settings > Display & sound. Under the Advanced column, choose Video mode and uncheck the option to Allow HDR10.
- If that doesn’t fix it, turn HDR10 back on. Then uncheck Allow Dolby Vision and see if that fixes it.
- Dolby maintains lists of TVs and audio/video receivers that support Dolby Vision. Even if your device is supported, it might need a firmware update.
Note These lists are available in English only.
- If you get an error when you choose 4K UHD in display settings, see Error when selecting the 4K UHD resolution on Xbox One S.
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