Error 8007007A occurs when connecting to Xbox Live on your Xbox One console

You see the following error code when you try to connect to Xbox Live on your Xbox One console:

8007007A

This may mean one of the following:

  • The billing information for your account needs to be updated.
  • The cache information on your Xbox console needs to be refreshed.
  • There's a problem with your connection to Xbox Live.

Solutions

Try the following solutions.

Solution 1: Verify your Microsoft account security information

Security information refers to a phone number or secondary email address that we can use to contact you regarding account security. This information allows us to validate your identity before changes are made to your account. These changes can include a new password, billing information, or contact information. This helps keep your account secure.

  1. Sign in to your Microsoft account. If you've forgotten your password, reset your password.
  2. Verify your security information. For example, make sure that your Phone number, Alternate email address, and Security question (if available) information is correct.

Solution 2: Verify your billing information

  1. Sign in to your Microsoft account. If you forgot your password, reset your password.
  2. Verify the billing information for your Microsoft account. For example, verify that the billing address for your Microsoft account matches the billing address used by your credit card company.
    Note Make sure that your Microsoft account payment details, including capitalization, match the information that is used by your credit card company.
  3. Sign out of your Microsoft account, and then sign in again.
  4. On your console, try to connect to Xbox Live.

Solution 3: Remove and then re-add your account to your Xbox One console

Step 1: Remove your account from your Xbox One console

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Remove accounts.
  1. Highlight the account you want to remove, and then select Choose this person.
  2. Select Remove to confirm.

Step 2: Re-add your account to your Xbox One console

  1. Press the Xbox button to open the guide.
  2. Select Sign in.
  3. Scroll down to select the account you want to sign in to.
  4. Scroll down and select Add & Manage.
  1. Select Add new.
  1. Enter the email address for the Microsoft account that's associated with the Xbox account you want to add, and then select Enter.
  1. Enter the password for your Microsoft account, and then select Enter.
  1. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
  2. Follow the steps on the screen to configure your sign-in and security preferences to add your account to your Xbox One console.

Solution 4: Troubleshoot your Xbox Live connection

If you still experience the problem, troubleshoot your Xbox Live connection.

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