Amazon Instant Video app on Xbox 360 help

Xbox Live connection problems

If the Amazon Instant Video app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn't providing good-quality video or audio, see Audio or video problems in an app on Xbox 360.

The Amazon Instant Video app doesn't respond

If the Amazon Instant Video app doesn't respond, delete and reinstall it. Here's how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the Amazon Instant Video app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps and then to Browse Apps or Search Apps.
  9. Browse or search for the Amazon Instant Video app and then select it.
  10. Select Download and then Confirm Purchase to download and install the app.

If the app still doesn't respond, contact Xbox Support.

Need help with the Amazon Instant Video service or your Amazon account?

For information on Amazon Instant Video or help with your Amazon account, visit Amazon Customer Service.

Troubleshooting

You see the error message “There's a problem playing the title that you have chosen. Please try again or choose a different title.”

You may have been temporarily signed out of the Xbox Live service while playing a video. Make sure that you are signed in to the Xbox Live service and try to start playback again.

You see the error message “This device is not registered to an Amazon.com account. You can register this device to your Amazon.com account by going to Help.”

You need to associate your Xbox 360 console with your Amazon.com account. In the Amazon Instant Video app, go to the Help section and follow the instructions to complete this process.

You see the error message “Something went wrong, try again or pick another video. MP1032.”

You get this error if your Xbox console isn't connected directly to your TV. To resolve this issue, connect your Xbox console directly to your TV. Remove any pass-through device (such as a capture device or switchbox) that is between your console and your TV.

You get a different error, such as AT1002, AT1008, MP1023, MP1024, MG1003, or MP1065.

If you see these or any other errors that aren't described on this page, try one of the following solutions:

Closed captions don't appear or appear as black text on a black background.

This problem can occur if the user turns on Closed Captions in the Amazon app. To work around this issue, try either of the following:

  • Use the Closed Caption Settings in the Dashboard to turn Closed Captions on.
  • If you get into this state by turning on Closed Captions in the Dashboard, you can fix this issue by turning Closed Caption off and then on again:
    1. From the Xbox Dashboard, go to settings and then Console Settings.
    2. Select Display and then select Closed Captions.
    3. Turn Closed Captions off.
    4. Save and exit.
    5. From the Xbox Dashboard, go to Settings and then Console Settings.
    6. Select Display and then select Closed Captions.
    7. Turn Closed Captions on.
    8. Save and Exit.

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