Error 80151004 occurs when you try to download your profile on Xbox Live

You see the following error message when you try to download your profile on Xbox Live:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.

Status Code: 80151004

This can mean one of the following:

• There’s a problem with your network connection.

• There’s a problem with the information in your Microsoft account.

Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox Live). Find out more.

You will need your Microsoft account email address and password to complete these steps. If you don’t know your Microsoft account or password, see Find your Microsoft account.

Solution 1: Verify the information for your Microsoft account. To do this, follow these steps:

1. Sign in to your Microsoft account.

Note If you forgot your password or can’t sign in by using your password, reset your password.

2. Note any error messages that are displayed.
3. After you resolve any errors, verify the information for your Microsoft account. For example, verify the billing information and the information in the “Password and security info” section.
4. Sign out of your Microsoft account and then sign in again.
5. Sign in to Xbox Live and try to download your profile again.

Solution 2: Re-download your profile. Here’s how:

1. Press the Guide button on your controller.
2. Select Download Profile.

Note If you don’t see Download Profile, it probably means you’re signed in. Press X to sign out of your profile.

3. Enter the Microsoft account associated with your Xbox Live gamertag.
4. Enter your Microsoft account password.

Note If your account is an Xbox Live child account, the parent’s Microsoft account information must be provided to download the profile.

5. Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether to require input of your Microsoft account password to sign in to your profile.

Solution 3: Delete the corrupted profile that’s stored on your Xbox console and then download your profile again.

To delete the corrupted profile, follow these steps:

1. Go to settings and select System.
2. Select Storage.
3. Select All Devices.
4. Select Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
8. Download your profile again.

To download your profile, follow these steps:

1. Press the Guide button on your controller.

2. Select Download Profile.

Note If you don’t see Download Profile, it probably means you’re signed in. Press X to sign out of your profile.

3. Enter the Microsoft account that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Manage your Microsoft account.

   Note If your account is an Xbox Live child account, you have to use the parent’s Microsoft account to download the profile.

4. Select the storage device for your profile (for example, Hard Drive).

Note After your profile has downloaded, you can choose whether to require input of your Microsoft account password to sign in to your profile

Solution 4: Clear the system cache. To clear the system cache, follow these steps.

Note Clear the system cache three times.

1. Press the Guide button on your controller.
2. Go to Settings and select System Settings.
3. Select Storage or Memory.
4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
5. Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

If you keep experiencing the problem, contact Xbox Support.