Delete personal info associated with your Xbox profile and Microsoft account

Your Xbox profile is linked to a Microsoft account. This is a requirement for using Xbox Live content and services. Here’s how to delete personal info associated with both your Xbox profile and Microsoft account.

Note To delete your Xbox profile and surrender your gamertag, you’d need to close your Microsoft account. There’s no way to close your account while keeping your Xbox profile or gamertag. For instruction and related considerations, see How to close your Microsoft account.

Delete your personal info

To delete info associated with your Xbox profile and Microsoft account while keeping your gamertag and Microsoft account active, do the following.

  • Remove your friends:
    1. In a web browser, sign in at the Xbox friends page.
    2. Select the friend you want to remove.
    3. Select Remove friend.
    4. Repeat for all friends you want to remove.

You can also remove friends in your friends list on your Xbox.

  • Clear your profile details:
    1. Sign in to your Xbox profile.
    2. Select Customize.
    3. Delete the information in the personalized fields and select Save.
  • Change the name on your Microsoft account:
    1. Sign in to your Microsoft account.
    2. Select Your info.
    3. Select Edit name to change the name on your account.
  • Change your billing and shipping contact information:
    1. Sign in to your Microsoft account.
    2. Under Payment & billing, select Address book.
    3. Select Edit to update your billing and shipping addresses.
    4. Make your updates, then select Save.
  • Remove your payment options:
    1. Sign in to your Microsoft account.
    2. Under Payment & billing, select Payment options.
    3. Select Remove next to the payment option you want to remove from your account.
  • Set your preferred contact info:
    1. Sign in to your Microsoft account.
    2. Select Your info.
    3. Select Contact info.
    4. Select Manage this email address to add, remove, or update your contact info.

For more about managing your Xbox profile and aspects of your Microsoft account, see Manage account.

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