An application won't start on Xbox One

When you start an app on Xbox One, you see the splash screen for a few seconds before being sent back to the Home screen.

Solutions

Solution 1: Start the app again

To resolve this issue, quit and restart the app:

  1. If the app is available on the Home screen—in either the big center tile or one of the four "most recently used" tiles—highlight that tile with your controller (but don't select it).
  2. Press the Menu button  on the controller.
  3. If the option to Quit is present, select it. (If it's not present, the app is not currently running.)
  4. Once you're sure the app is closed, re-launch the app by selecting it from the recently used tiles or from My games & apps.

If the app doesn't start, try the next solution.

Solution 2: Restart your Xbox One console

  1. Press and hold the Xbox button  in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.
  4. Try to launch the app again.

Note If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart. Try to launch the app again.

Solution 3: Uninstall and reinstall the app

If the issue still isn't resolved, try uninstalling the app and then reinstalling it. Here's how:

  1. On Home, select My games & apps.
  2. Highlight the content you want to uninstall.
  3. Press the Menu button  on your controller.
  4. Select Uninstall.

If you keep experiencing the problem, contact Xbox Support.

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