Error 8AC8000B occurs when you’re using Kinect for Xbox 360

You see the following error message when you’re using Kinect for Xbox 360:

Couldn't hear the calibration tone

8AC8000B

This means that your Kinect microphone is having a problem hearing you. The problem might be that the microphone is not calibrated correctly or is not positioned correctly.

Solution 1: Select "More info" and then "Try again"

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly for optimal microphone use, go to Kinect voice recognition and chat on Xbox 360.

If you keep getting the error, try the next solution.

Solution 3: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.