Video on Xbox One is stuttering


When you connect your Xbox One console to a TV or monitor, the console defaults to video settings that are based on the settings of your TV or monitor. In some cases, you can change these settings to improve video quality.


Image stutters or is slow to refresh

If the image on your TV or monitor is visibly slow to refresh, it may mean that your TV or monitor is stuck in a low refresh rate. If this happens, you'll need to restart your Xbox One console. Here's how:

  1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.

Note If the console appears to be frozen, press and hold the Xbox button  on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

Also, check that your television is not performing additional processing on the image. On your TV, this is often called dynamic contrast, image enhancement, or clear motion rate. Running the HDTV calibration tool can help you optimize settings for your television.

To run the HDTV calibration tool:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > General.
  3. Select TV & display options > Calibrate TV.
  4. Follow the steps to finish calibration.

Troubleshoot video issues with an audio-video receiver in your setup

If your Xbox One console is connected to an audio-visual receiver (AVR), the AVR is connected to the television, and the image is slow or stutters, follow these troubleshooting steps:

  1. Power on your devices in the following order, waiting for each device to fully power up before starting the next device:
    1. First, power on your television.
    2. Once your television is displaying a picture, power on the AVR.
    3. Power on your Xbox One console.
  2. Use the Input button on your television's remote control (or the buttons on the television) to switch the input source of your AVR away from the console, and then back (for example, switch from HDMI1 to HDMI2, and then switch back to HDMI1).
  3. Restart the AVR.
  4. Set your TV connection to HDMI:
    1. Press the Xbox button to open the guide and select System.
    2. Select Settings > General > TV & display options.
    3. Select Video fidelity & overscan.
    4. From the Display dropdown, select HDMI.

Para ofrecerte un mejor soporte técnico, nos gustaría saber: ¿resolvió esta solución tu problema?


Gracias por tus comentarios

Gracias por tus comentarios

Lamentamos que no hayas podido resolver tu problema con este artículo. Seguiremos buscando una solución, no desistas. Prueba con la opción de la comunidad que te ofrecemos a continuación.
Obtener ayuda de la comunidad
Ambassador chat image
Chat con el embajador
Chatea personalmente con otro usuario de Xbox que ofrece ayuda.

Proporcionar comentarios sobre este tema

255 caracteres restantes
A fin de proteger tu privacidad, no incluyas información de contacto en tus comentarios.
Obtener ayuda de la comunidad
Ambassador chat image
Chat con el embajador
Chatea personalmente con otro usuario de Xbox que ofrece ayuda.

Póngase en contacto con nosotros

¿Quieres contactar con el Soporte técnico con referencia al problema "Video on Xbox One is stuttering" acerca del que estabas leyendo o con referencia a otro problema?