Error 87e105dc occurs

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.


  1. Check the status of the Xbox Live services below. If there’s an alert, wait a while and then try again.
  2. Power cycle the console: On your controller, press and hold the Xbox button for 3 seconds. From the on-screen menu, select Turn Off Console, and then press the A button . Turn your console back on.
  3. If you’re trying to use a game or app, uninstall and reinstall it.
  4. Try clearing your cache. See How to clear the cache on Xbox 360.
  5. As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
    1. Press the Xbox button to open the guide, then go to Settings > System and press A .
    2. Select Console settings > System info. Write down the serial number, and then return to the System settings screen.
    3. Select Storage. Highlight the hard drive and then press A . Select Format, and then select Yes. Now enter the serial number that you’d copied. Press Start to begin the reset process.
Xbox Live Core Services: up and running
Social and Gaming: up and running
Purchase and Content Usage: up and running
TV, Music and Video: up and running

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