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Password and security

How do multiplayer and communication work for cross-network play?
In multiplayer games on Xbox Live, privacy and online-safety controls determine who can communicate with you in voice and text—on Xbox Live and on other gaming networks.
Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Add security information to your Microsoft account
Learn how to add security information to help protect your Microsoft account.
Create an Xbox One passkey
Learn about the benefits of using an Xbox One passkey and how to create one to help keep your account secure.
"Sorry, there was a problem requiring your password for sign-in" error on Xbox 360
Learn how to fix an error that occurs when you try to set a password for sign-in on Xbox 360.
Set up an Xbox One guest account
Learn how to use an Xbox One console as a guest.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.

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