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Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.
Microsoft account security information overview
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Add security information to your Microsoft account
Learn how to add security information to help protect your Microsoft account.
How to create an Xbox One passkey
Learn how to create an Xbox One passkey to help keep your account secure.
Benefits of setting a passkey on your Xbox One console
Learn about the benefits of setting a personal passkey on your Xbox One console.
"Sorry, there was a problem requiring your password for sign-in" error on Xbox 360
Learn how to fix an error that occurs when you try to set a password for sign-in on Xbox 360.
Use an Xbox One console as a guest
Learn how to use an Xbox One console as a guest.

Support resources

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