Have a question about PLAYERUNKNOWN’S BATTLEGROUNDS? Check here for answers to common questions.
To purchase the game, visit the PLAYERUNKNOWN’S BATTLEGROUNDS product detail page and sign in to your Microsoft account.
You will need to have an up-to-date payment method on your account – this can either be a credit card, a Microsoft account balance, or a PayPal account. To manage your payment options, visit account.microsoft.com and sign in with your Microsoft account.
If you’re having problems signing in to your Microsoft account, or the account that you use on your Xbox, we can help you fix that.
If you’ve forgotten your password, or your sign-in isn’t working as expected, visit Password and security for additional help.
If you’ve run into a bug, the development team would love to hear from you! Visit the PLAYERUNKNOWN’S BATTLEGROUNDS developer site. Check to see if someone else has already reported your bug – if so, you can upvote it to make sure that the development team is aware that you have the same problem.
If you have a feature suggestion, follow the steps on the website to let the development team know your thoughts.
If you are part of the Xbox Insider Program and are having issues playing PLAYERUNKNOWN’S BATTLEGROUNDS:
Note You may not receive feedback directly from the team investigating your problem.
To view the installation requirements for Xbox, go to the PLAYERUNKNOWN’S BATTLEGROUNDS product detail page.
To check if your Xbox has enough available disc space to install PLAYERUNKNOWN’S BATTLEGROUNDS:
If you are using an external storage device with your console and you want to change the default installation location:
If you’re stuck on a part of the game, you need some advice from other players on what to do next, or you want to give others hints and tips from your own experience, there are a couple of places you can go.
Yes, you'll need an active Xbox Live Gold subscription, as this is an online multiplayer game. You can purchase a subscription from your console, or by visiting the online store on your device.
PLAYERUNKNOWN’S BATTLEGROUNDS can only be played while online, and you will need an Xbox Live Gold subscription to play all modes of the game. You will not be able to play the game while offline.
No – if you own the game on PC/Steam, you will need to purchase the Xbox version separately. There may also be differences in the way the game is played due to the ongoing development of the game on both platforms.
When you play on Xbox, you will only be able to play with others on Xbox – there is no cross-play between Xbox and PC/Steam.
You will need a headset if you want to speak to others while playing the game. There are two ways you can communicate with your team:
To ensure that you can speak with other players outside of your friend list:
For more info on speaking with others while in a game, and for troubleshooting tips, visit Social and Broadcast: Friends and parties.
You can install PLAYERUNKNOWN’S BATTLEGROUNDS and play offline on your home console, as well as install and play on your friends’ consoles if you sign in to Xbox Live before playing.
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