Troubleshoot Xbox Live gameplay issues on Xbox 360
Online gameplay help
Follow these steps if you’re unable to connect to multiplayer games through Xbox Live.
Find out what to do if you’re experiencing slow online gameplay, lag between actions, or frequent disconnections.
Learn about Network Address Translation (NAT) problems and what to do when you see a NAT warning icon during an Xbox Live connection test.
Try these solutions if you’re having trouble hearing other players during online gameplay or in Xbox Live chat.
Find out what to do when you see an “Update Required” message when starting one of your Xbox games.
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