If you run into problems running Xbox Games on Windows 8 or Windows RT, this page can help you find the information you need to resolve the problems.
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The Games app comes pre-installed on Windows 8 and Windows RT PCs. If you have trouble connecting to Xbox Live or running a game, try the links below to help resolve the problem so that you can get back to gaming.
Connecting
Connecting to Xbox Live from a computer
Learn more about how to troubleshoot the connection from your PC to Xbox Live.
Connect to your Xbox Live account with Xbox on Windows games
Learn more about connecting Xbox Live to Xbox on Windows games.
Installing and troubleshooting
Install the Games app on Windows 8
Find out how to start the pre-installed Games app on your Windows 8 or Windows RT PC and how to use it.
Error message “Your PC doesn't meet the minimum requirements” occurs when you try to install a game or app from the Windows Store
Find out what to do if you get an error message about not having the minimum requirements on your PC.
Troubleshoot performance and stability issues in PC games
If a game you're playing runs slow or freezes up, learn what you can do to your computer to help alleviate these problems. Learn how to troubleshoot and resolve performance and stability problems with Xbox-enabled apps on your Windows 8-based PC.
Troubleshoot problems with an app
Learn what to do if you're experiencing problems with apps and how you may be able to fix them yourself.
How to find support information for Xbox Games on Windows 8
Xbox provides information and support for Microsoft-published Xbox Games on Windows 8 titles. Microsoft does not publish every game sold through the Windows Store, and not every game is an Xbox Games on Windows 8 title.
For general support for Games on Windows Live, see Troubleshoot performance and stability issues in PC games.
Each game that's available from the Windows Store includes a link to the publisher's customer support site. You can find this information on the Overview tab of the game's entry in the Windows Store. Be aware that the exact wording and location of the text varies by publisher.
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After you find the game publisher's support link, click it for contact and support information.
Payments and billing
Edit payment method for the Windows Store and view billing history
Learn how to add, update or change your payment method for making purchases in the Windows Store.
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